WEBSHOP REFUND & EXCHANGE POLICY
You're welcome to return any items to us within 30 days of your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or a suitable alternative. We do not accept items not in original condition, damaged or if parts are missing.
Returns or exchanges
To return or exchange your product:
- Contact us at info@bigvkampers.com or call us on 01793 84 74 74 to agree you are eligible for a return.
- Once approved, return your item in the original packaging or a suitable alternative to Big V Kampers, Unit 9 Birch, Kembrey Park, Swindon, WIL, SN2 8UU, United Kingdom.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Returns: If your return is approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.
- Exchanges: We will send your replacement item as soon as we are able to obtain a replacement from our supplier.
Please do not send your purchase back to the manufacturer.
If you paid for delivery this will not be refunded unless the item was defective or damaged on receipt.
You will be responsible for paying for your own postage costs for returning your item. This will not be reimbursed unless the item was defective or damaged on receipt.
If you are posting an item over £25, you should consider using a trackable service as we can’t guarantee that we will receive your returned item.
If you don’t receive your refund after 10 working days please contact us.
